Refund & Cancellation Policy

Last updated: September 27, 2026

This policy explains when you are entitled to a refund for a Wiesmas digital Product, how to request one, and how refunds are processed. It forms part of our Terms of Service and does not affect any statutory rights you may have under the law of your country of residence.

Short version: If something goes wrong with your download — the file is missing, broken, badly corrupted, or you were charged more than once by mistake — tell us within 14 days and we will fix it or refund you in full.

1. Nature of our products

All Wiesmas Products are digital PDF e-books delivered by instant download. Because delivery happens immediately and the file can be opened, copied, and read right away, digital goods are generally treated differently from physical goods when it comes to "change of mind" cancellations — see Section 3 below.

2. When you are eligible for a refund

You may request a full refund within 14 calendar days of your purchase date if any of the following apply:

Technical fault: the PDF file is corrupted, incomplete, or will not open on standard PDF readers.
Non-delivery: you did not receive a working download link on screen or by email after a successful payment.
Duplicate or accidental charge: you were charged more than once for the same order, or a charge was made in error (for example, a failed checkout that still resulted in a payment).

3. Change of mind

Because our Products are delivered instantly and can be fully accessed the moment you receive the download link, we generally do not offer refunds for "change of mind" once the file has been downloaded — for example, if you simply decide the book isn't for you after opening it. Where mandatory consumer-protection law in your country grants you a broader right to a refund, we will honour that law. If you have not yet downloaded the file and no longer wish to proceed, contact us as soon as possible and we will do our best to accommodate a cancellation.

4. How to request a refund

To request a refund, email us at hello@wiesmas.com with:

your order number or receipt (sent by Paddle at checkout);
the email address used for the purchase;
a short description of the issue (e.g. "file won't open", "charged twice", "wrong product").

We aim to acknowledge every refund request within 2 business days and to resolve most requests within 5 business days. You can also contact Paddle directly via paddle.net.

5. How refunds are paid

Because Paddle is the Merchant of Record for all orders, approved refunds are issued by Paddle back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement after it has been processed on our side.

6. Partial refunds and the bundle

If you purchased the complete collection bundle and only part of it is affected by a qualifying issue under Section 2, we may, at our discretion, offer a partial refund reflecting the affected Product instead of a refund of the full bundle price.

7. Fraud and abuse

We reserve the right to decline a refund request, or to restrict future purchases, where we reasonably suspect fraud, abuse of this policy (for example, repeated refund requests after clear full use of a Product), or a chargeback filed in bad faith while a good-faith resolution was already offered.

8. Your statutory rights

Nothing in this policy limits any non-waivable statutory right you have under the consumer protection law of your country of residence. Where such a law grants you rights beyond what is described above, those rights will apply.

9. Contact

Questions about a specific order or this policy can be sent via our Contact page.